Director, Head of Client Solutions, Europe

THE WORK:

Ripple is growing, and we're looking to hire an experienced Client Solutions leader based in London. This is an outstanding opportunity to work with different departments like product, engineering and integration, to deliver enterprise solutions. The ideal candidate lives and breathes customer centricity, is a problem solver and has a passion for the digital asset industry.

WHAT YOU’LL DO:

• Act as a player coach, leading a small but mighty client solutions team in Europe.
• Demonstrate extensive knowledge of Ripple products, including Custody, Stablecoin, Payments and Trading, effectively communicating the value propositions to Banks, Financial Institutions, and Crypto-Natives.
• Collect business requirements, define scope, build designs and specifications.
• Work with clients to understand where and how technology can assist them in meeting their objectives.
• Own end-to-end RFx process on behalf of customer engagements.
• Work closely with clients and internal teams to construct solution designs, cost estimates, and implementation plans spanning all systems involved.
• Field queries, acting as the single point of contact for the new system, for both the client and internal teams for future designs, improvements, and strategic direction.
• Own the product feedback loop from customer engagements.

• Bachelor’s degree or equivalent experience preferred.
• Experience leading Client solutions teams in Financial Services, Payments or Digital assets.
• 10 years working experience in either a pre-sales position within a Fintech or Digital Assets company.
• Possessing strong technical competence with a natural curiosity and willingness to delve into complex technologies.
• Confident and concise communication with excellent presentation skills.
• A demonstrable passion for Blockchain and the Crypto industry, whether professional or personal.
• An analytical approach that intuitively connects the dots.
• A proactive, self-starter approach with an interest and knowledge in Banking, Financial Services, or Fintech and crypto.
• Out-of-the-box thinker, client advocate, and a doer.
• Ability to work with Webhooks, REST APIs, and perform basic scripting tasks.
• Knowledge and experience working with industry data standards (e.g., ACH, SWIFT, SEPA) is a plus.

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WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

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Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

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